a. Personal Information

We may collect personally identifiable information that you voluntarily provide when you interact with our Website or Services, such as:

• Contact Information: Name, email address, phone number, and physical address.
• Service Information: Details related to the service request, such as the type of appliance or device (e.g., AC, fridge, laptop), issue description, and service location.
• Payment Information: Billing details, such as credit/debit card information or other payment methods, processed through secure third-party payment gateways.

b. Non-Personal Information

We may collect non-identifiable information automatically when you visit our Website, including:

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze Website performance, and personalize content.

c. Information from Third Parties

We may receive information about you from third parties, such as marketing partners or service providers, if you have given them permission to share your information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and deliver our Services, including scheduling appointments, processing payments, and communicating with you about your service requests.
• To improve our Website and Services, including analyzing user behavior and preferences.
• To send you promotional offers, newsletters, or updates about our Services (you may opt out at any time).
• To respond to your inquiries, provide customer support, and resolve disputes.
• To comply with legal obligations or protect our legal rights.
• To prevent fraud and ensure the security of our Website and Services.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, technicians, or analytics providers) who assist us in operating our Website and delivering Services, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
• With Your Consent: When you explicitly agree to share your information with a third party.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• - Enhance your experience on our Website.
• - Track usage patterns and improve Website functionality.
• - Deliver personalized content and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Website.

5. Data Security

We implement reasonable physical, technica, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
• Restrict Processing: Request that we limit the processing of your information.
• Data Portability: Request a copy of your information in a structured, commonly used format.

To exercise these rights, please contact us at [insert contact email, e.g., support@wtcoys.com]. We may require verification of your identity before processing your request.

7. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete it.

9. International Data Transfers

If you are located outside [insert your country, e.g., India], your information may be transferred to and processed in [insert your country]. We take steps to ensure that such transfers comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website with a revised "Last Updated" date. Your continued use of our Website or Services after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

• Email**: support@wtcoys.com
• Phone: 095297 86468